FREQUENTLY ASKED QUESTIONS

Checkout our frequently asked questions, below.

If you still can't find your answer, please contact us here, or drop us line at:

hello@wunand.com

Our team is available Monday to Friday 10:00 am - 6:00 pm GMT.

Most international deliveries are with you in 3 - 15 days.

During the COVID-19 pandemic, please, be aware that additional business days may be required for delivery, as there are currently extra measures in place, which may cause some delays.

You can find the shipping information in Shipping Policy.

 


We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.

You can also check the current status of your order in Order History here or you can contact us here.

 


You can find size guides on each of our product pages to help you with your decision. We operate a free exchange policy should you need to swap your item for another size.

It is difficult to recommend which size to purchase as each person has their own preferences for how an item should fit and feel, but if you fall between the sizes, go for the larger of the two.

You can find out more about returns in Refund & Returns Policy.

You can find the sizing information in Sizing.

 


You can initiate the returns process here.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Your item must be unused and in the same condition that you received it, to be eligible for a return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Unfortunately, only regular priced items may be refunded, sale items cannot be.

Wunand vouchers are not redeemable for cash. There will be no replacements provided if this voucher is lost, stolen, destroyed or used without permission.

You can find out more about returns in Refund & Returns Policy.

 


We start processing orders as soon as they are placed, so you must be quick to contact us so that we can help you.

You can contact us here.

 


Yes you can!

We operate a free exchange policy should you need to swap your item for another size.
Our customer service team will be more than happy to assist with processing a exchange order.

You can initiate the returns process here.

You can find out more about returns in Refund & Returns Policy.

 


We ship from several warehouses around the US and EU. With so many shipping centres, we provide some of the fastest delivery in the industry, and that's why we can offer free shipping within the US and the EU.

 


Yes we can, and our checkout is 100% safe and secure.

 


Our office is located in Tallinn, Estonia.

 


We are working closely with our delivery partners to ensure all deliveries arrive safely and on time.

However, please, be aware that additional business days may be required for delivery, as there are currently extra measures in place, which may cause some delays.

You can find the shipping information in Shipping Policy.